House of Kairos · Mobile App
House of Kairos Mobile App Support
Everything you need to set up the app, book classes, manage your profile, and get help when you need it.
First Time Setup
- Download the House of Kairos mobile app from the app store.
- Open the House of Kairos app on your mobile phone.
- To register, enter your email address and password, or tap the “Sign up with Google” button.
Frequently Asked Questions
How do I book a class?
Navigate to the Classes tab, select your desired class, and tap “Book Class.” You’ll receive an instant confirmation. You can only book classes up to 7 days in advance, and you must have an active membership for the date the class takes place.
Can I see who’s attending a class?
Yes. Tap on any class to view the list of members who have booked it.
How do I cancel a booking?
Go to the Classes tab, select “My bookings,” choose the class you wish to cancel, and tap “Cancel Booking.”
How do I update my profile?
Tap the “My Profile” tab in the bottom navigation. To edit your profile, tap the “edit” icon in the top-right corner.
How do I change my password?
Tap the “My Profile” tab in the bottom navigation, scroll down, and tap the “Change Password” button. You’ll need to enter your current password to set a new one. Note: changing your password will sign you out of the app, and you’ll need to sign back in using your new password.
How do I keep my profile hidden?
By default, each member’s profile — their full name and profile picture — is shown to other members. To opt out, go to “My Profile” and tap the “edit” icon. At the bottom of the page there are two privacy settings (enabled by default):
- Show my name and photo in class bookings
- Show my name and photo in “Members in the house”
If unticked, your name and profile picture will not be shown.
Troubleshooting
Can’t log in?
- Ensure you’re using your registered email address.
- Check that caps lock is off.
- Try resetting your password through “Forgot Password.”
- If still unsuccessful, please reach out to reception@houseofkairos.com.
App crashes or freezes?
- Force close and restart the app.
- Check for available app updates.
- Ensure your iOS / Android operating system is updated to the latest version.
- Try deleting and reinstalling the app.
Classes not loading?
- Check your internet connection.
- Switch between the bottom tabs — the Classes list refreshes every time it’s opened.
- Log out and log back in.
Contact Support
Still need help? We’re here for you.