App support.

How do I book a class?

Navigate to the Classes tab, select your desired class, and tap “Book Class.” You’ll receive an instant confirmation. You can only book classes up to 7 days in advance, and you must have an active membership for the date the class takes place.

Can I see who’s attending a class?

Yes. Tap on any class to view the list of members who have booked it.

How do I cancel a booking?

Go to the Classes tab, select “My bookings,” choose the class you wish to cancel, and tap “Cancel Booking.”

How do I update my profile?

Tap the “My Profile” tab in the bottom navigation. To edit your profile, tap the “edit” icon in the top-right corner.

How do I change my password?

Tap the “My Profile” tab in the bottom navigation, scroll down, and tap the “Change Password” button. You’ll need to enter your current password to set a new one. Note: changing your password will sign you out of the app, and you’ll need to sign back in using your new password.

How do I keep my profile hidden?

By default, each member’s profile — their full name and profile picture — is shown to other members. To opt out, go to “My Profile” and tap the “edit” icon. At the bottom of the page there are two privacy settings (enabled by default):

• Show my name and photo in class bookings
• Show my name and photo in “Members in the house”

If unticked, your name and profile picture will not be shown.

Can’t log in?

• Ensure you’re using your registered email address.
• Check that caps lock is off.
• Try resetting your password through “Forgot Password.”
• If still unsuccessful, please reach out to reception@houseofkairos.com.

App crashes or freezes?

• Force close and restart the app.
• Check for available app updates.
• Ensure your iOS / Android operating system is updated to the latest version.
• Try deleting and reinstalling the app.

Classes not loading?

• Check your internet connection.
• Switch between the bottom tabs — the Classes list refreshes every time it’s opened.
• Log out and log back in.